How to Purchase
德國膠原
聯絡我們
+852 6227 6040
How to Purchase
Asia Regional Office
Customers may visit the Asia Regional Office for regional agency, wholesale, distribution, and retail.
Dotdot Asia Ltd
- Enquiry Tel：+852 2838 7708
- Whatsapp：+852 6227 6040
- Email：info@dotdot.com
- Business Hours：
- Monday to Friday, 10:00am – 6:00pm
- Closed on Saturdays, Sundays & Public Holidays
Purchase at Retail Stores
Customers may also shop at major retail stores in Hong Kong & Kowloon.
Tai Po Store
- Enquiry Tel：+852 6227 6040
- Monday to Sunday, 11:00am – 7:00pm
Sha Tin Store
- Enquiry Tel：+852 6227 6040
- Monday to Sunday, 11:00am – 7:00pm 📍https://youtube.com/shorts/TdbOCFnFuQg?feature=share
Mong Kok Store
- Enquiry Tel：+852 6227 6040
- Monday to Sunday, 11:00am – 7:00pm
Tsuen Wan Store
- Enquiry Tel：+852 6227 6040
- Monday to Sunday, 11:00am – 7:00pm
Upcoming Exhibitions
57th Hong Kong Brands & Products Expo｜Online Expo
Exhibition Dates: 16 Dec 2023 – 8 Jan 2024 (24 days)
Opening Hours: 11:00am – 9:00pm
Booth No.: 5A11 (Beside Red Sky Stage)
Scan QR to Get HK$50 Discount Code
2023 Major Expo Locations
Exhibition Promotion offer
5 major expos in 2023 plus online flash deals! Scan QR code to get HK$50 discount code & expo news.
Scan QR to Get HK$50 Discount Code
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Family Package: Buy 20 Get 5 Free (25 boxes) – Extra HK$100 off
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Group Sharing Package: Buy 40 Get 11 Free (51 boxes) – Extra HK$200 off
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VIP Package: Buy 100 Get 30 Free (130 boxes) – Extra HK$800 off
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Extra discount details will be announced 2 days before the expo.
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Buy 10 Get 2 Free (12 boxes) + Free Small Pack
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Spend HK$500+ Get 1 Free Glacier Milk Box
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Buy 20 Get 5 Free (25+ boxes) + Special Gift
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Special gift details will be announced 2 days before expo.
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Free delivery for purchases over HK$500 – Smart Locker or Home Delivery.
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Free delivery to selected districts for purchases over HK$5000.
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NEW! Multi-point Delivery Service (Hong Kong only) – “Buy together, deliver together.”
Buy 20 Get 5 Free (25 boxes) – 2 deliveries
Buy 40 Get 11 Free (51 boxes) – 3 deliveries
Buy 100 Get 30 Free (130 boxes) – 6 deliveries
- VIP Package: Buy 100 Get 30 Free (130 boxes)
- 1-for-1 product exchange (except exfoliating scrub).
- Exclusive Storage Service
- Always delivered with the latest stock date
- Includes 6 Free Deliveries
During expo period, order via phone, WhatsApp, WeChat, Facebook, Flash Sale Online Shop, or Mobile App to enjoy expo promotions.
Stay tuned at expo booths & follow us on Facebook/WeChat for more new offers.
Delivery Offer
- Hong Kong (Local)
SF Express Self Pick-up | Door-to-Door Delivery
Over 1,800 SF Smart Locker pick-up points across Hong Kong
● Delivery time: Monday to Saturday
(Closed on Sundays and Public Holidays)
● Delivery hours: 10:00am – 6:00pm
● Remarks: Customers may request a call before delivery
● Self-pickup service | SMS notification will be sent to your phone
● For local orders below HK$500, a delivery service fee of HK$50 will be charged
(Remote areas, border control points, outlying islands, Ma Wan, Discovery Bay, and Airport will incur an additional HK$50 fee)
● Courier fees will be quoted separately for follow-up
Same-day Express Delivery by GOGOVAN (NEW Service)
Special Offer | Hong Kong Only
Spend over HK$10000 to enjoy FREE Same-day delivery by GOGOVAN
(Cut-off time: 2:000pm. Remote areas, Lantau Island, Airport, and Outlying Islands are not covered by this service)
**GOGOVAN will send notifications from pickup to delivery completion
- Macau
⚫ Orders below HK$6000 require a delivery fee of HK$280.
Shipped via Hongkong Post Speedpost service, limited to 2KG and one delivery attempt.
● 【Exhibition Price】Products do not include overseas shipping, an additional fee of HK$280 applies.
● Delivery time: 3–7 working days to Macau (Delivery delays may occur due to COVID-19 measures).
● Note: Recipient must provide full Chinese name.
● Tracking number will be provided after dispatch for order tracking.
● Orders are shipped from Hong Kong warehouse.
● For deliveries to China, customs inspections may occur and duties/taxes are to be paid by the buyer.
● For Mainland China deliveries, courier fees and taxes must be borne by the customer.
Orders are limited to one shipment. Any additional handling or re-delivery will incur extra charges.
● Depending on local customs and courier services, the sender may choose the appropriate courier without prior notice.
- China
● Orders below HK$5000 require a delivery fee of HK$200.
Shipped via Hongkong Post Speedpost service, covering up to 3KG and one delivery attempt.
● [Exhibition Price] products do not include overseas shipping. An additional shipping fee of $200 is required.
● Delivery time: 5-12 working days to Mainland China
delivery may be delayed due to pandemic-related factors. Thank you for your understanding)）
● The recipient must provide their full name (the registered real name must match the mobile number registration).
● A tracking number will be provided after shipment for order tracking.
● Please notify us once the package has been received.
● If assistance is needed with shipping fees or taxes, our premium members can help with purchasing arrangements.
Delivery FAQ :
● Track your shipment at the China Post website by entering your tracking number.
● Track shipment : https://bit.ly/2KoXown
Hongkong Post
Track shipment : https://bit.ly/2Kg4aVk
For FedEx Direct Shipping: Customs declaration is required before dispatch. Recipient must provide ID number, and an additional 10% goods duty will be charged. (Formal direct mail)
● If parcels are inspected at customs, duties and taxes must be paid by the purchaser.
● If parcels are inspected and required to be returned to sender, delivery covers only one attempt. Any re-delivery requests must bear additional shipping fees, taxes, and handling charges, confirmed upon quotation. Return Recommendation: Customers should handle return shipments themselves.
● To comply with local customs policy changes, the sender may choose suitable courier services or split shipments without further notice.
- Asia Region
Applicable regions：
Taiwan 
Japan 
South Korea 
Malaysia 
Singapore 
Indonesia 
Thailand 
Vietnam 
Philippines
● Orders below HK$6000 require a delivery fee of HK$300.
Shipped via Hongkong Post Speedpost service, covering up to 3KG and one delivery attempt.
● [Exhibition Price] products do not include overseas shipping. An additional fee of $300 applies.
● Delivery time: 4–10 working days to Asia (delivery may be delayed due to pandemic-related factors. Thank you for your understanding).
● The recipient must provide their full name (real-name registration required).
● A tracking number will be provided after shipment for order tracking.
● Please notify us once the package has been received.
Delivery FAQ :
● Track shipment via Hongkong Post website, enter tracking number: Hongkong Post tracking link: https://bit.ly/2Kg4aVk
● If parcels are inspected at customs, duties and taxes must be paid by the purchaser. For Malaysia shipments: FedEx tracking link: https://bit.ly/382jgpJ
● If parcels are inspected and required to be returned to sender, delivery covers only one attempt. Any re-delivery requests must bear additional shipping fees, taxes, and handling charges, confirmed upon quotation.
● IReturn suggestion: Customers should handle return shipping themselves.
● To comply with local customs policy changes, the sender may choose suitable courier services or split shipments without further notice.
- Oceania Region
Applicable regions：
New Zealand 
, Australia
● 運費$380寄FedEx/UPS ,購買滿港幣HK$6000以上收取$200運費，寄Fedex/UPS/香港郵政-特快速遞直送服務，郵費包 3KG以下重量。
●【工展價 】產品，海外不包運費，須繳付$380運費
● 運送時間：大洋洲地區5-10工作天送到上門（如受疫情影響的派遞服務將會有所延誤。敬請見諒）
● 收件人需填寫全名姓名 （實名登記）
● 發貨後會有快遞號碼通知，以便跟進
● 收到件告知我們
Delivery FAQ :
Hongkong Post
Track shipment: https://bit.ly/2Kg4aVk
If parcels are inspected at customs, duties and taxes must be paid by the purchaser.
- Europe Region
Applicable regions：
United Kingdom 
France 
Germany 
Belgium 
Switzerland 
Netherlands 
Sweden 
Luxembourg 
Austria 
Norway 
Greece 
Iceland 
Poland 
Turkey
● Shipping fee: $380 via FedEx/UPS. For purchases over HK$6000, the fee is reduced to $200.
Shipped via FedEx/UPS/Hongkong Post Speedpost service, covering up to 3KG.
● [Exhibition Price] products do not include overseas shipping. An additional $380 shipping fee applies.
● Delivery time: 5–10 working days to Oceania （delivery may be delayed due to pandemic-related factors. Thank you for your understanding）
● The recipient must provide their full name (real-name registration required).
● A tracking number will be provided after shipment for order tracking.
● Please notify us once the package has been received.
Delivery FAQ :
Hongkong Post
Track shipment: https://bit.ly/2Kg4aVk
If parcels are inspected at customs, duties and taxes must be paid by the purchaser.
- USA & Canada Region
Applicable regions：
USA 
Canada
● Shipping fee: HK$380. For purchases over HK$6000, the fee is reduced to HK$200.
Shipped via FedEx/UPS/Hongkong Post direct service, covering up to 3KG and one delivery attempt.
● [Exhibition Price] products do not include overseas shipping. An additional HK$280 shipping fee applies.
● Delivery time: 5–10 working days to USA & Canada (delivery may be delayed due to pandemic-related factors. Thank you for your understanding).
● The recipient must provide their full name (real-name registration required).
● A tracking number will be provided after shipment for order tracking.
● Please notify us once the package has been received.
Delivery FAQ :
Hongkong Post
Track shipment: https://bit.ly/2Kg4aVk
● If the shipment is inspected by customs, local duties/taxes must be paid by the buyer.
FedEx Tracking: https://bit.ly/382jgpJ
● If the shipment is inspected and required to be returned to the sender, shipping only covers one attempt.
For resending, the customer must pay shipping fees, duties, and handling charges. The shipping fee will be confirmed via quotation.
● Return recommendation: Customers should handle the return shipping themselves.
● To comply with local customs policy changes, the sender may choose an appropriate courier or split shipments without prior notice.
Member Offers
- ⭕ Online Purchase Only
- 📞 Phone Order 62276040
- 💬 WhatsApp Order
- ⚠️ “YATA Counters / Specialty Stores” do not offer [Exhibition Price] or Online Promotional Discounts
- ⭕ Online Purchase Only
- 📞 Phone Order
- 💬 WhatsApp Order
- ⚠️ “Specialty Stores” do not offer the following or exhibition promotional discounts
Hong Kong only: Free delivery for orders over HK$500. Orders below HK$500 will require a delivery fee of HK$50.
Trade Fair Special: For overseas regions: Shipping fee $200-450. Free shipping for regular-priced items with purchases over HK$5000, includes one delivery, weight limit under 3kg
- Register as a member and spend over HK$1500 to enjoy HK$50 off. Each phone number/email can only redeem once.
- Please use within 3 days
For orders over HK$5000, get an automatic HK$100 discount (online only).
- $5000 → HK$100 off
- $10000 → HK$200 off
- $20000 → HK$400 off
- $30000 → HK$600 off
- $40000 → HK$800 off
Spend HK$3,000 or more and pay via e-wallet to get HK$10 off.
**Offer valid for online orders only**
- FPS Payment
- Payme
- Alipay (China / Hong Kong)
- WeChat Pay (China / Hong Kong)
❤️+Share+Subscribe : Search for [Hong Kong Knee Brother], send screenshot to WhatsApp 94626554 to get HK$50 discount code
⚠️ Limited to one redemption per person.
❤️+Share+Subscribe : Search for [Hong Kong Knee Brother], send screenshot to WhatsApp 94626554 to get HK$50 discount code
Member Offers
Offer 1
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Register as a member, spend over $1500, and enjoy an HKD$50 coupon. Each phone number/email can only redeem once.
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After registration, you will receive the coupon via SMS/email. Please use it within 7 days.
Offer 2
The “Double Rewards” offer is only applicable to registered members who have purchased dotdot products and left a positive review.
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1st Reward: Thank you bonus $100 = 20,000 points
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2nd Reward: For every positive review, dotdot will donate $5 to the Care Charity Fund.
Rewards require registration approval. The system will send SMS/email notification for the $100 = 20,000 points bonus.
Offer 3
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Register as a mobile app member, spend over $3000, and enjoy an HKD$100 discount.
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Each phone number/email can only redeem once.
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After registration, you will receive the coupon via SMS/email.
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Please use it within 7 days.
Offer 4
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Share a short video on Facebook [Member Birthday Group] or via WhatsApp +852 94626554 to receive a $200 sharing bonus.
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Sharing Goal: Verified personally by product users, we want the public to know that our brand was not created for individual cases, but to truly help people. In today’s fast-paced society, health and well-being are often overlooked, so we must put in greater effort to keep people healthy—because with health comes happiness.
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Selected members who create experience videos will receive an unforgettable birthday party reward, as a gesture of care and appreciation.
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Video requirements: 1-2 minutes
1. Share how you felt before joint care, and your life after improvement!
2. How long have you been in pain?
3. What methods did you use for treatment?
4. Why did you choose dotdot?
Offer 5
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📍 IG：dotdot368
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https://bit.ly/3aG9YRL
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Receive a $100 coupon when you post a short IG video + follow and share on the IG page.
Offer 6
- After purchase, scan the QR code to leave feedback/review and receive a $50 coupon. Must be used within 7 days on purchases over HK$1500.
- We welcome customer feedback and suggestions to continuously improve dotdot’s service quality and meet customer needs.
Offer 7
- Register your date of birth, and enjoy a $100 birthday coupon 7 days before your birthday.
Valid on purchases over HK$3000.
Member Points
Point Calculation | Levels | Referral Rewards
Basic Member
Star Member
Membership Requirements
Free registration
$50 discount as registration reward
Achieve any 2 of the following
1- Cumulative purchases of $15,000
2- Successfully refer 3 friends to make purchases
3- Share positive reviews
Point Rewards
Point Calculation
Earn 1 point for every $1 spent
Redeem $1 for every 200 points
Point redemption ratio 200:1
Review Reward
One-time reward for writing a review
Star Member Reward: 20,000 points = $100
Member Points
Free registration
$50 discount as registration reward
Earn points on all dotdot product purchases
Successful Referral Reward
Calculation method:
New referred customer purchase of $5000 = 5000 points
Referrer reward: 10% bonus = 500 points, rewarded for each purchase
Member Discount Days
Holiday Flash Sale Appreciation Days
Chinese New Year, Easter, Mother’s Day, Father’s Day, Mid-Autumn Festival
Member Shopping Frenzy Days (Twice a year)
-August | TDC Food Expo
-December | Hong Kong Brands and Products Expo
Delivery Benefits
Free Shipping | Hong Kong Local
Multi-point Delivery
Same-day Delivery
Cross-border Benefits | China
Free cross-border tax for 2 shipments to China
Birthday Privileges
$100 Birthday Offer
$200 Birthday Offer
Member Point Terms and Conditions
- Point Calculation
2. Earn points on all dotdot product purchases
Earn 1 point for every $1 spent
Redeem $1 for every 200 points
3. Point redemption ratio 200:1
20,000 points = HKD 100
4. Redemption settlement is based on HKD / Hong Kong Dollars
5. Point terms are subject to change without prior notice, thank you for your understanding 🙏
- Point Usage
2. Points can only be used for purchases on dotdot’s official website, in specialty stores, at exhibitions, by phone, or via WhatsApp
3. Point Expiration: If points are not used within 1 year, email notifications will be sent 30 days and 7 days before expiration. After the expiration date, points will be automatically cleared from the system. Members agree to this upon registration and waive the right to claim expired points. Thank you for your understanding.
- Membership Levels
1. Basic Member
1. Member Registration: New customers become dotdot Basic Members by registering their mobile number, and can start shopping happily
2. New customers get a $50 discount for online registration, instantly becoming dotdot Basic Members
3. Earn points on all dotdot product purchases
Earn 1 point for every $1 spent
Redeem $1 for every 200 points
Point ratio 200:1
2. Star Member
Upgrade requirements, need to meet 2 of the following
1. Successful Referral Reward
-New customers should enter the referrer’s member phone number when purchasing
Reward: 10% bonus points for each successful referral
Calculation method: New customer purchase of $5000 = 5000 points
Referrer reward: 10% bonus = 500 points, rewarded for each purchase
2. Review Reward
One-time reward for writing a review
Star Member Reward: 20,000 points = $100
3. Cumulative purchases of $15,000
4. 2-year point retention period
5. Free cross-border tax for 2 shipments to China
3. VIP
VIP Terms
Buy 100 boxes get 30 free or
-Successfully refer 20 new friends
VIP Rewards
-Enjoy one-time “price retention” right
Example: 2021 VIP price HKD$598, next time in 2023 can purchase at the old price of HKD598 once
-Points never expire, not affected by point clearing
-Free storage service
-6 free deliveries (Hong Kong local) or
-3 free deliveries to other (overseas countries)
-Interest-free installment available
- Successful Referral Reward
-New customers should enter the referrer’s member phone number when purchasing
Reward: 10% bonus points for each successful referral
Calculation method: New customer purchase of $5000 = 5000 points
Referrer reward: 10% bonus = 500 points, rewarded for each purchase
Successfully refer 3 friends to upgrade to Star Member
New customers should enter the referrer’s member phone number when purchasing. After successfully referring 3 friends and verification, you will be notified of Star Member status
Successfully refer 20 friends to upgrade to VIP
Frequently Asked Questions (Purchases)
- How much is the shipping fee?
Shipping Information
- Hong Kong (Local)
Free shipping for orders over HK$500 (HK$50 surcharge for remote areas, Sai Kung, outlying islands, Ma Wan, border areas, and airport deliveries).
Orders under HK$500 are subject to a HK$50 shipping fee.
Delivery time: 1–3 working days.
- Macau
Free shipping for orders over HK$5000; orders under HK$5000 are subject to a HK$200 shipping fee.
Delivery time: 3–7 working days.
- China
Free shipping for orders over HK$5000 to anywhere in mainland China; orders under HK$5000 are subject to a HK$200 shipping fee.
Delivery time: 5–14 working days.
- Asia Region
- Taiwan
- Japan
- South Korea
- Malaysia
- Singapore
- Indonesia
- Thailand
- Vietnam
- Philippines
Free shipping for orders over HK$5000; orders under HK$5000 are subject to a HK$300 shipping fee.
Delivery time: 5–14 working days.
- Oceania Region
- New Zealand
- Australia
Free shipping for orders over HK$5000; orders under HK$5000 are subject to a HK$350 shipping fee.
Delivery time: 7-14 working days.
- Europe Region
- United Kingdom
- France
- Germany
- Belgium
- Switzerland
- Netherlands
- Sweden
- Luxembourg
- Austria
- Norway
- Greece
Free shipping for orders over HK$5000; orders under HK$5000 are subject to a HK$350 shipping fee.
Delivery time: 7-14 working days.
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North America
or Other Unlisted Regions
- United States
- Canada
Free shipping for orders over HK$5000; orders under HK$5000 are subject to a HK$400 shipping fee.
Delivery time: 7-14 working days.
To ensure the most efficient delivery, we use Hongkong Post – Speedpost direct delivery service. Postage covers parcels up to 3kg; excess weight will incur additional charges with prior notification. (Overseas customers must provide their full name for customs clearance.)
- Can I return this item? How do I return it?
This item comes with a 7-day return policy, with returns arranged based on the situation.
Eligible for Return
1. Damaged during shipping.
2. Product is intact, unopened, and unused.
Not Eligible for Return
Opened or used products are not eligible for return; we apologize for any inconvenience.
Return Process: Online Orders
1.
Please present valid proof of purchase issued by our company; returns will not be accepted after the deadline.
2.
Please take photos of the product for return and send them to us with notes.
3.
Send the item to the designated return address.
*Buyer is responsible for postage costs.*
4.
Once the return is received and inspected by our company, we will arrange the refund process.
5.
You are entitled to one return service. Similarly, please return the goods within 7 days after receipt.
Return Process: In-Store Purchases
1.
For purchases made at counters, as payment is collected by third-party retailers, please return the item with the receipt to the store or counter where purchased. Returns will not be accepted after the deadline.
2.
Please take photos of the product for return and send them to us with notes.
3.
When returning an item, please fill in the reason for return, your name, contact person, and phone number, so we can improve our services and product quality in the future.
4.
You are entitled to one return service.
- Support Contact
- Whatapps : +852 62276040
- Email : support@dotdot.com
- Will I receive a shipping notification after purchase?
Yes！
After dispatch, you will receive an SMS and email with the tracking number. You can use the link to check delivery status.
- What is the difference between reward points and discounts?
- Online Shopping
Reward
Reward points can only be applied to online purchases. The system will automatically calculate the discount once selected.
Discounts
Discounts are obtained through different methods such as sharing, registration, or filling forms, and can be applied across different purchase channels.
- Taxes & Customs
- Customs duties and taxes must be handled and paid by the purchaser in each region.
- Customers in China, Taiwan, and Macau must provide their full Chinese name (real-name registration) for customs clearance.
- Overseas customers must provide their full English name for customs clearance.
- If the shipment is inspected by customs, regional duties and taxes must be paid by the purchaser.
- If the shipment is inspected and returned to the sender, shipping covers one delivery attempt only. Customers requesting reshipment must pay additional shipping, duties, and administrative fees. Costs will be confirmed by quotation.
Return Recommendation: Customers should handle return shipments themselves. - To comply with local customs policy adjustments, the sender may choose an appropriate courier company or ship in batches without further notice.
- Support Contact
- Whatapps : +852 62276040
- Email : support@dotdot.com
- Anything that i need to pay attention?
Terms and Conditions
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The ingredient information provided on this website is translated and compiled from academic papers, clinical reports, and health news, and is for consumer reference only.
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The content is not intended to compare, criticize, endorse, or recommend any specific brand or product, nor to validate the opinions of others.
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All health-related information on this site is for reference only. Results may vary depending on individual constitution. It is recommended to consult your nutritionist or doctor before consumption.
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This product is not intended to diagnose, treat, or prevent any disease.
- This product is a health supplement. Absorption and effectiveness may vary among individuals and require time for the body to process naturally.
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